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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on September 21, 2015, 07:45:47 AM

Title: Apply Treatment to call result in Genesys Agent Script
Post by: PFCCWA on September 21, 2015, 07:45:47 AM

Hello,

I am trying to create a code within the Genesys agent script which will reschedule outbound call-backs whenever a specific call result is selected by the agent.
At the moment If I use a predefined field (G_OR_Callresult), it will present a list of typical call results then I will add a action to update the outbound record (G_Outbound_Update_Record) with this selection.
But within the calling list I have added treatments for some results which based upon the selection will schedule callbacks using the parameters defined.
if I use the predefined reschedule action (G_Outbound_Reschedule) it requires the agents to additionally complete date and time fields.
I need the same action to be performed as what can be achieved with GAD where by selecting the result from the call result field, its relevant treatment is applied automatically without further manual intervention (as campaign callback too).
Using GAS 8.1.2, GAD 7.6.4

thanks,