Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vma on September 21, 2015, 12:49:27 PM

Title: Interactions Processed statistic
Post by: vma on September 21, 2015, 12:49:27 PM

Hi guys,

I have identified that for every email replied the Interactions Processed is incremented by 3. I was expecting 2 since it's the terminated inbound and the sent reply. Is anyone aware why is it 3?
For this test I have made the simplest strategy ever with just one target block to send the email to agent and one send email block so nothing from the routing could be interfering with this.

Regards,
Mihai

Title: Re: Interactions Processed statistic
Post by: Kubig on September 21, 2015, 01:00:50 PM

This scenario is related to the IWS/WDE using only, I guess.