Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: upk_singhm on September 22, 2015, 09:54:36 AM

Title: Email Interactions Answered and Reported
Post by: upk_singhm on September 22, 2015, 09:54:36 AM

Hi Team,
??? Can you please let me know, how do you calculate which email gets treated as answered and how is it treated within GIM? ???

GIM Ver 8.x.
UCS/IXN 8.x.

Let me know please.

Thanks,