Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ravikishoran on September 23, 2015, 09:00:37 AM

Title: Gplus- Siebel CTI Connection failures
Post by: ravikishoran on September 23, 2015, 09:00:37 AM

Hi,

We are having a freequent issue that connection between Gplus and Siebel Link fails. Users unable to receive or make calls but whenever Gplus adapter restarts it works fine.

Is there a way to notify the admin through email notification. Either place is fine for us, if it is from Genesys or Siebel.

If it fails immediately it should notify the admin so that we can take action before user complaining.

Appreciate a quick reply.

Thanks,
Ravi Kishore N

Title: Re: Gplus- Siebel CTI Connection failures
Post by: cavagnaro on September 23, 2015, 12:06:11 PM

If the logs have an specific error maybe you can configure SCI alarms to send and email when that event happens.
But if your reaction is the "nothing is happening " trigger, then you can't. You first need to find the root of the problem

Enviado de meu C6603 usando Tapatalk

Title: Re: Gplus- Siebel CTI Connection failures
Post by: ravikishoran on September 28, 2015, 06:42:29 AM

Thanks for the update,

Logs, We have the issue in Siebel, Gencommdriver logs. Could you please explain in brief about the setting up of SCI alarms.

Thanks,
Ravi Kishore N

Title: Re: Gplus- Siebel CTI Connection failures
Post by: Kubig on September 29, 2015, 07:48:01 AM

About alarm configuration should read the framework  (management layer) documentation, where is all described very well.