Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Barn5ter on September 28, 2015, 07:59:46 AM

Title: Getting ConnID for Chat Interaction
Post by: Barn5ter on September 28, 2015, 07:59:46 AM

Got a setup where we are using Orchestration to process a chat interaction, but the final agent targeting is using URS.

When it gets to URS it generates an AttributeConnID, I need to some how get that back into Orchestration Server as attached data. Any clues?

Title: Re: Getting ConnID for Chat Interaction
Post by: Barn5ter on September 28, 2015, 08:59:04 AM

So actually this forum seems to discuss what I need to do:

http://www.sggu.com/smf/index.php?topic=8955.0

Cav - you say - "Possible yes. Just check StatServer chat sample on WebAPI samples."

You got a link directly to the docs, having difficulty finding.

Title: Re: Getting ConnID for Chat Interaction
Post by: Barn5ter on September 28, 2015, 09:33:45 AM

And worth adding we are using WebApi 8.5...