Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Campfire on September 28, 2015, 06:41:26 PM

Title: DataMart Historical Data of Agents
Post by: Campfire on September 28, 2015, 06:41:26 PM

Hi Guys,

We use Oracle EPM for our reporting and I would like to collect the agent status report data which are stored in the DB. But I am unable to see any such historical data in the Datamart and wanted to know where the historical data for reporting is stored if not in the DataMart DB?

Title: Re: DataMart Historical Data of Agents
Post by: cavagnaro on September 28, 2015, 07:01:33 PM

Status...what you do mean?
Check your DMA layouts first on ODS and see what data is being collected.
And again, we don't care about your BI tool