Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: nomster123 on September 29, 2015, 01:09:30 PM

Title: Call doesnt get accepted!! HELP
Post by: nomster123 on September 29, 2015, 01:09:30 PM

I am trying to call agent, it gets routed but when I try to accept it , it says client application is requesting a function this is not supported by Tserver 4012@voice..
It was working fine but now , is it a sip server issue or IWS.

Title: Re: Call doesnt get accepted!! HELP
Post by: Kubig on September 29, 2015, 01:20:08 PM

check DN configuration, if there is an option "sip-cti-control" configured with value "talk,hold"

Title: Re: Call doesnt get accepted!! HELP
Post by: nomster123 on September 29, 2015, 01:24:55 PM

No there is not option such as u mentioned

Title: Re: Call doesnt get accepted!! HELP
Post by: Dionysis on September 29, 2015, 01:32:59 PM

Search the SIP Server deployment guide for this option, it needs to be set on all SIP Server extensions. 

The options you list depends on what type of endpoint you are using.  In my environment using the Genesys SIP Endpoint, we set "talk,hold,dtmf".

Title: Re: Call doesnt get accepted!! HELP
Post by: nomster123 on September 29, 2015, 03:43:26 PM

Shifting to 8.5 workspace desktop edition, call pop up not received by Workspace desktop edition. Any idea guys?

Title: Re: Call doesnt get accepted!! HELP
Post by: Dionysis on September 29, 2015, 04:02:54 PM

We've given you the answer already.

Workspace 8.5 or 8.1 makes no difference, the sip-cti-control option needs to be set correctly for your endpoint.  Search the SIP Server deployment guide for the required values.

Title: Re: Call doesnt get accepted!! HELP
Post by: Dhanasekar on October 11, 2015, 02:00:44 PM

it shoul work without those options as well.. tell me about your SIP END POINT where your accepting the calls it could be codec issue at the sipendpoint side also can you tell me one more thing did you test this with Activex tool kit application?

post the logs I can tell u.

Title: Re: Call doesnt get accepted!! HELP
Post by: nonny on October 12, 2015, 10:30:34 PM

Are you operating only with SIP?  No other switch or phones involved?