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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: crazy1716 on October 01, 2015, 12:02:46 AM

Title: Can i access multiple IWS softphones from same machine
Post by: crazy1716 on October 01, 2015, 12:02:46 AM

G'day every one,

Can i access more than 2 iws softphones from same machine.currently when i access 3 iws softphones connected to 3 different cisco phones using DSA. i did not find any issue in receiving calls or transferring.

i wanted to know, will there be any issue if we access multiple instances from same machine.

Cheers
Ro

Title: Re: Can i access multiple IWS softphones from same machine
Post by: raza990 on October 01, 2015, 08:11:16 AM

As far as I know .. If you are using IWS endpoint, then of course it will make an issue - but if you use Cisco endpoint which is outside the machine then you can use 3 IWS on same machine at a time.

Title: Re: Can i access multiple IWS softphones from same machine
Post by: Kubig on October 01, 2015, 08:30:10 AM

With IWS SIP Endpoint you can use several instance of application at the same machine at one moment.

Title: Re: Can i access multiple IWS softphones from same machine
Post by: raza990 on October 01, 2015, 02:21:39 PM

[quote author=Kubig link=topic=9133.msg41028#msg41028 date=1443688210]
With IWS SIP Endpoint you can use several instance of application at the same machine at one moment.
[/quote]

If more than one call arrive on a same machine then won't it make an issue ?

Title: Re: Can i access multiple IWS softphones from same machine
Post by: cavagnaro on October 01, 2015, 02:58:21 PM

:-\ :-\ :-\
why would you do that??
3 IWS monitoring a single DN? Possible as SIP standards...but just why?