Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Filippe on October 05, 2015, 05:08:15 PM

Title: Character
Post by: Filippe on October 05, 2015, 05:08:15 PM

when we receive an interaction from facebook or/and twitter is not possible to display the message correctly by a problem of character
if we send a message in Spanish "producción"(for example) in the end User screen we see as "producci@"n"

we change the option general.non-unicode-connection-encoding for Workspace Edition but we failed!

the message is received like this from the Social Messaging Server and in UCS as well

any idea?
Thanks

Title: Re: Character
Post by: cavagnaro on October 05, 2015, 05:28:31 PM

Yeah...don't double post, just don't