Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Filippe on October 05, 2015, 05:09:38 PM

Title: Character error Social Media
Post by: Filippe on October 05, 2015, 05:09:38 PM

when we receive an interaction from facebook or/and twitter is not possible to display the message correctly by a problem of character
if we send a message in Spanish "producción"(for example) in the end User screen we see as "producci@"n"

we change the option general.non-unicode-connection-encoding for Workspace Edition but we failed!

the message is received like this from the Social Messaging Server and in UCS as well

any idea?
Thanks

Title: Re: Character error Social Media
Post by: cavagnaro on October 05, 2015, 05:28:15 PM

We had a similar issue on email, problem was db coding. On the server was wrong, Oracle was used. By setting correct environment variables we fixed it

Title: Re: Character error Social Media
Post by: Filippe on October 05, 2015, 06:29:56 PM

the windows environment variables ?

Title: Re: Character error Social Media
Post by: cavagnaro on October 05, 2015, 06:37:49 PM

The ones that control Oracle BD client behavior. If you use Oracle ask your DBA

Title: Re: Character error Social Media
Post by: Filippe on October 06, 2015, 02:50:14 PM

Thanks !

Title: Re: Character error Social Media
Post by: Kubig on October 06, 2015, 02:52:53 PM

You have to check all levels as:

[list]
[li]locale environment and variables (especially on Windows platform)[/li]
[li]DBMS and DB client used encoding[/li]
[li]Application settings[/li]
[/list]