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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Daere on October 07, 2015, 09:37:06 AM

Title: Transfer interaction to an agent with PSDK
Post by: Daere on October 07, 2015, 09:37:06 AM

Hello there!

I'm trying to transfer a chat interaction from one agent to another, with the PSDK. I've used the RequestPlaceInQueue but, when the agent made the RequestReleaseParty, the chat interaction it's not intercepted by the other agent logged.
I've read that the chat transfer it's not implementable with the PSDK, it's true?

Thanks a lot

Title: Re: Transfer interaction to an agent with PSDK
Post by: Kubig on October 07, 2015, 09:44:40 AM

You can achieve it through request RequestPlaceInQueue as you have mentioned, where you have to just define the requested IQ and possibly some others information like reason or KVL. Or just use the request "RequestTransfer"