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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: szs5tim on October 08, 2015, 11:10:58 AM

Title: Combine multiple reason codes in one Filter on StatServer
Post by: szs5tim on October 08, 2015, 11:10:58 AM

Hello All,

Is there a possibility to combine two Reason Codes in one filter on StatServer ?

Title: Re: Combine multiple reason codes in one Filter on StatServer
Post by: cavagnaro on October 08, 2015, 11:18:24 AM

Or condition?

Title: Re: Combine multiple reason codes in one Filter on StatServer
Post by: szs5tim on October 08, 2015, 11:33:38 AM

Yes, I tried to do it that way but I guess i am missing something here...

This is how I did it : "PairExists(Reasons,"ReasonName",("reason1") | ("reason2"))"

But when I try to apply the filter in CCPulse it cannot be found, so I guess the syntax is not correct.  >:(

Title: Re: Combine multiple reason codes in one Filter on StatServer
Post by: Kubig on October 08, 2015, 11:52:14 AM

PairExists("ReasonName","reason1") | PairExists("ReasonName","reason2")

Try to read the doc next time...

Title: Re: Combine multiple reason codes in one Filter on StatServer
Post by: szs5tim on October 08, 2015, 12:36:10 PM

[quote author=Kubig link=topic=9151.msg41141#msg41141 date=1444305134]
PairExists("ReasonName","reason1") | PairExists("ReasonName","reason2")

Try to read the doc next time...
[/quote]
Thanks [emoji1]
Will read it thouroughly next time.


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