Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: quaktus on October 09, 2015, 01:02:37 AM

Title: WFM Notification
Post by: quaktus on October 09, 2015, 01:02:37 AM

Hi,

With the API, is it possible that the softphone of an agent receives and displays notifications from WMF. (I want to show notification in the softphone instead email in outlook)

thanks
Quatus

Title: Re: WFM Notification
Post by: Kubig on October 12, 2015, 08:44:42 AM

All is possible, but not within "out-of-box" solution. You have to develop this part with dependency on used SIP softphone.

Title: Re: WFM Notification
Post by: quaktus on October 14, 2015, 08:07:54 PM

Could you be more specific about the solution?

It's is whith the "WFM Integration API"?

I have to watch what function /package?


Thanks

Title: Re: WFM Notification
Post by: msh on October 20, 2015, 11:26:28 AM

The CalNotify.java file from the WFM API shows how to get calendar notifications.