Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: nomster123 on October 09, 2015, 07:23:04 AM

Title: Webservice timeout
Post by: nomster123 on October 09, 2015, 07:23:04 AM

Hi,

I am using framework 8.1 and I have been making strategies with custom server and ESP. Both have options of time out in them like in custom server there is an option of life_time and ESP had an option in the ESP block. Can we have the similar option for webservices on genesys side and not the web service side

Title: Re: Webservice timeout
Post by: Dionysis on October 09, 2015, 02:36:19 PM

Yes, there is an option in the URS that controls how long to wait for anything external.  Search the URS deployment guide for "request_timeout".

If you don't want to set it across the board on the URS, you can also set the timeout for the current interaction in a URS strategy using the "set call option" function.