Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: fteves123 on October 09, 2015, 02:12:12 PM

Title: Use Record user announcement in strategies
Post by: fteves123 on October 09, 2015, 02:12:12 PM

Hi. I am trying to record an announcement through IRD and it works fine, but it is always recorded with a filame name that contains an ID and I would like to know if it is possible to record the announcement without it.
I want to use this announcement later in another strategy, but up to now I was not lucky.

I have SIP Server and MCP 8.1.

I have tried with the following formats in USER_ID:

msje
msje.wav
msje-1.wav

but the final result is:

msje-'id'-.wav
msje.wav'id'-.wav
msje-1.wav'id'-.wav

I will appreciate very much any help

Title: Re: Use Record user announcement in strategies
Post by: Kubig on October 12, 2015, 08:43:33 AM

No, it is not possible. If the ID is missing, you will not be able to play this annoucement at all from anywhere.

Title: Re: Use Record user announcement in strategies
Post by: fteves123 on October 15, 2015, 03:01:18 PM

Thank you very much!