Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: pmsylla on October 14, 2015, 12:21:30 PM

Title: IWS Pause/Resume after hangup for hear the cutomer
Post by: pmsylla on October 14, 2015, 12:21:30 PM

Hi Experts,

When the SIPEndpoint receive a call, the advisor can't hear the customer until he pause and resume.

Help please.

Title: Re: IWS Pause/Resume after hangup for hear the cutomer
Post by: cavagnaro on October 14, 2015, 12:53:52 PM

Logs and probably check rtp

Title: Re: IWS Pause/Resume after hangup for hear the cutomer
Post by: raza990 on October 14, 2015, 01:10:13 PM

Post logs and check which RTP ports are using and is that port is opened on network from agent PC to gateway !!!

Title: Re: IWS Pause/Resume after hangup for hear the cutomer
Post by: pmsylla on October 14, 2015, 03:42:17 PM

Thanks all for your replies.

@Cavagnaro :
No errors or anomalies in the log files. But i have 99.7%  RTP packets out of seq. Also when i stop Verint it works.
@raza990 :
Ports are hazardous and all ports are open.

I'll post logs.