Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Phil on January 01, 1970, 12:00:00 AM
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I am trying to set some compliance rules in DA config that allows me to monitor adherance. My situation is below :
An agent is scheduled to work between 09:00 am 12:00 pm. The agent goes into not ready between 10:00 am 10:35.
I would like to show the agent as non compliant after 10 mins therefore WFM would show the agent as non compliant between 10:10 am 10:35 am.
I am sure this is possible however I am struggling to get it correct in DA config.
Can anyone help?