Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: pmsylla on October 15, 2015, 02:53:23 PM

Title: Add multiple agent CME
Post by: pmsylla on October 15, 2015, 02:53:23 PM

Hello,

How can i add multiple agent in Configuration Manager ?

I tried to do it by the Config Database but if i do an Insert the base is locked.

Thanks all.

Title: Re: Add multiple agent CME
Post by: Dionysis on October 15, 2015, 03:13:34 PM

Editing the config database is often a very bad idea, you must interact with configuration via the supported interfaces. 

It's been a while since using CME, but if I recall correctly, you need the Management Layer Wizard, which is a separate install.  With this installed you go to CME, right click on the persons folder, and find "Range of Agents" under the "Wizards" section.

Title: Re: Add multiple agent CME
Post by: Tambo on October 15, 2015, 03:29:05 PM

you can use xml along with the wizard to do it