Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: mndir on October 19, 2015, 02:28:30 PM

Title: Retrieve the value of Hold time like in statistical interface
Post by: mndir on October 19, 2015, 02:28:30 PM

Hi every body,
I am new in this forum and I want to customize the application with an additional interface that is displayed during a call. How to retrieve the value of hold time as is done with the statistical interface

Title: Re: Retrieve the value of Hold time like in statistical interface
Post by: Kubig on October 19, 2015, 02:37:17 PM

Just request and receive statistic of DNAction type with required mask from StatServer.