Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: karend on October 20, 2015, 01:24:03 AM

Title: Copy or adding forecasts
Post by: karend on October 20, 2015, 01:24:03 AM

Is there anyway to get WFM to add two forecasts together to get an overall forecast

I'm wanting the system to add together say two types of call types or two sites to get a combined calls types or sites rather than having to do it via Excel and then add it back to WFM

Is there and easier way to do this. I am often altering forecasts and have to update multiple forecasts, be nice if WFM can do the calculation behind the scenes  ???