Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Leonxxx86 on October 20, 2015, 11:17:23 PM

Title: disposition codes
Post by: Leonxxx86 on October 20, 2015, 11:17:23 PM

Hi All, how can I configure the disposition codes so that I cannot click mark done until I have selected a disposition code in IWS? Can you please point to the right Genesys documentation? Thanks

Title: Re: disposition codes
Post by: cavagnaro on October 20, 2015, 11:35:09 PM

Guess you need to modify IWS for that
IWS SDK is the one for you

Title: Re: disposition codes
Post by: Leonxxx86 on October 21, 2015, 12:01:17 AM

Thanks very much, I was able to find it in Interaction Workspace 8.0 Deployment Guide page 146 interaction.disposition.is-mandatory. I have changed the option in WDE>Option tab> interaction-workspace> interaction.disposition.is-mandatory to true. I have tested it and it worked as expected. Thanks

Title: Re: disposition codes
Post by: cavagnaro on October 21, 2015, 02:14:52 AM

Cool, thanks for sharing