Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Leonxxx86 on October 21, 2015, 12:31:41 AM

Title: Force wrap up
Post by: Leonxxx86 on October 21, 2015, 12:31:41 AM

I would like to demonstrate force wrap up in IWS but I don't know if this can be configured, could you please point to the right documentation. Thanks

Title: Re: Force wrap up
Post by: Kubig on October 21, 2015, 06:44:40 AM

Wrap-up is related to the switch/PBX/T-Server level, so read documentation for specific type of T-Server, which you are using within your env.

Title: Re: Force wrap up
Post by: msh on October 21, 2015, 10:50:16 AM

It can also be done on the URS (guard time).