Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gautham on October 22, 2015, 02:06:37 PM
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In the 8.5 platform sip server logs we can able to see multiple request register address coming from different application. Due to this unable to see the extension wise events. Because other application register events is showing in the sip logs. how to skip this events in logs....
**********Example log**********
DN: '1149' Messages Total: 44
Msg Number Time '1149'
130 05:03:32.167 RequestRegisterAddress
131 05:03:32.1710 EventRegistered
132 05:03:32.171 RequestRegisterAddress
133 05:03:32.1710 EventRegistered
569 05:03:32.591 RequestQueryAddress
570 05:03:32.5910 EventAddressInfo
1647 05:03:33.499 RequestQueryAddress
1648 05:03:33.4990 EventAddressInfo
1651 05:03:33.499 RequestQueryAddress
1652 05:03:33.4990 EventAddressInfo
1866 05:03:33.647 RequestRegisterAddress
This DN level log event captured by kazimir.
Kindly help me guy :( :( :(s....ASAP.
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Sorry, but I totally do not understand what do you want - try to ask again and better, please :)
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https://www.dropbox.com/s/k1udif6kv7ql8g3/8.5.zip?dl=0
Kindly Download this zip file. In this I have attached 7.6 and 8.5 screen shots of DN level events. If u compare both of it. You came to know what I am trying to ask you... ::)
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You realise that "RequestRegisterAddress" and "RequestMakePredictiveCall" and completely different right?
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Request register address event coming from different application...such as stat server,ocs and so on....It is not coming only one time its again and again communicating rapidly. :o
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I see no relation between those 2 pics you post, what are we supposed to compare?
If you receive a Register event then check out from where it is coming and why it is not being accepted