Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: David Alvarez on October 27, 2015, 03:29:08 PM

Title: BroadCast Messages to all agents
Post by: David Alvarez on October 27, 2015, 03:29:08 PM

Hi

I have configured the Broadcast Messages option through the IWS, but I wonder if there is any option to send a message to all agents of a group or a tail. Not an agent of the queue or group but to all agents who are in that group or queue.

Thanks

Title: Re: BroadCast Messages to all agents
Post by: Raja Sekhar on October 30, 2015, 03:07:40 AM

Use Queue Group