Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Leonxxx86 on October 27, 2015, 10:59:11 PM

Title: IWS
Post by: Leonxxx86 on October 27, 2015, 10:59:11 PM

-xxxxx is a SIP DN. Look for an already started SIP Endpoint for this DN and Sip Server xxxxxxx

-There is already an IW SIP Endpoint for this xxxxx SIP DN.

Does anyone know what does the above in IWS logs mean? Thanks

Title: Re: IWS
Post by: cavagnaro on October 27, 2015, 11:35:48 PM

Pretty obvious
A SIP endpoint already registered that DN

Title: Re: IWS
Post by: Leonxxx86 on October 27, 2015, 11:51:12 PM

Thanks for your reply cav, do you mean someone else using the ext on a different computer?

Title: Re: IWS
Post by: cavagnaro on October 28, 2015, 12:53:03 AM

Yes
Even you could search the registration event and see ip address

Title: Re: IWS
Post by: Leonxxx86 on October 28, 2015, 01:54:48 AM

Thanks, I looked in IWS log and I found:

RegisterDevice  [voice, AgentId:xxx, Switch xxxx]

and

[AgentEvent Begin] EventRegistered AgentID ? State:LoggedOut  [voice, AgentId:xxxxx, Switch xxxx]

There is no Ip address for the resisted devise when I searched the log :-\

Title: Re: IWS
Post by: cavagnaro on October 28, 2015, 03:39:39 AM

WHy on IWS log...you should look at SIP Server logs...

Title: Re: IWS
Post by: Barn5ter on October 28, 2015, 08:15:18 AM

Search for "REGISTER sip:" in the SIP logs of SIP Server, not the T-Lib ones.

Title: Re: IWS
Post by: Leonxxx86 on November 04, 2015, 03:24:40 AM

Thanks Guys