Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Tambo on October 28, 2015, 02:47:06 PM

Title: system AMD fails
Post by: Tambo on October 28, 2015, 02:47:06 PM

does anyone know if there are different events/messages generated by the system AMD compared to a Agent AMD ??

reason being in test we have agent AMD working perfectly but system (even if it does detect answer machine which isn't 50% of the time )doesn't insert it into the required delay call back table.

i can see in the logs that it puts a 'insert into' for the SQL but for the system one we don't get a ExecuteAuxSQL()

the config of the treatment is
RecActionCode = 13 ExecuteSQL
CallActionCode = 4 Transfer
TreatmentInterval = 0
TreatmentCycleAttempts = 10
TreatmentIncrement = 0


any ideas ??

Title: Re: system AMD fails
Post by: Tambo on October 28, 2015, 03:30:23 PM

got it..........
it needed a second in sequence to execute the SQL using uknown action code  ;D