Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: pmsylla on October 31, 2015, 01:41:33 PM

Title: Restart Stat Server
Post by: pmsylla on October 31, 2015, 01:41:33 PM

Hi Experts,

The Stat Server rebooted, so the panel is reinitialized.

How can I get back the real stats ?

Title: Re: Restart Stat Server
Post by: cavagnaro on October 31, 2015, 02:49:20 PM

What are real stats? O.o

Title: Re: Restart Stat Server
Post by: Adam G on October 31, 2015, 03:42:14 PM

If you are referring to persistent statistics the StatServer does not hold any, unless you have configured it to do that.

If you are asking this question in real-time, I would suggest that whatever panel you are using only counts what is incoming from the StatServer and, if the StatServer rebooted it would not affect your panel's ability to continue counting from where it left off.

So my guess is there is something wrong with the way your panel is reading stats from the StatServer - not an issue with the StatServer reboot...

Title: Re: Restart Stat Server
Post by: cavagnaro on October 31, 2015, 10:18:59 PM

Wait but after restart memory cleans up and begins from zero on all objects again. What would measure what was happening while SS was doing reboot?

Title: Re: Restart Stat Server
Post by: Adam G on November 01, 2015, 01:14:53 AM

That is my point - the StatServer is not counting - it is just supplying a figure between the last request and the next request.  Client says "what is the count between x time and y time?"  or "what is the count since I asked you last time?" - StatServer says "n"... it is the client that is supposed to increment the count, not the StatServer... unless the StatServer is set to persistent stats for the client.

Title: Re: Restart Stat Server
Post by: a.jay on November 03, 2015, 08:40:31 AM

Hi
Did you upgrade SS? which version you are using now?

Title: Re: Restart Stat Server
Post by: cavagnaro on November 03, 2015, 12:57:36 PM

What it has to do?