Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: nonny on November 02, 2015, 05:38:15 AM

Title: IRD trace view window doesn't come up
Post by: nonny on November 02, 2015, 05:38:15 AM

Has anybody come across this weird behaviour?  I can turn trace on and off,  can open strategies for editing.  But trying to open any for viewing trace the window doesn't come up.  No error prompt, just nothing.

All connections in loading/monitoring are green.

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Title: Re: IRD trace view window doesn't come up
Post by: terry on November 02, 2015, 06:40:57 PM

Not for sure but reregistering viewserver.exe might help sometimes.
You need to find where instalation placed IRD"s viewserver
.exe and reregister it as COM object.

Title: Re: IRD trace view window doesn't come up
Post by: zimmerru on November 06, 2015, 07:04:42 PM

I have also seen on our IRD where you double click a strategy while on the monitoring tab the trace window opens up on the task bar but does not take the foreground, so you have to click its icon on the task bar to bring it up. 

Title: Re: IRD trace view window doesn't come up
Post by: nonny on November 07, 2015, 06:12:48 AM

Yep have that happen a lot too

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