Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: zimmerru on November 06, 2015, 06:55:00 PM

Title: Mask only SSN with Chat server instead of SSN, PHone and CC
Post by: zimmerru on November 06, 2015, 06:55:00 PM

We have enabled masking for Genesys ChatServer and it has become a problem that it is masking phone numbers as the agent often needs to give the customer a number to call.  Does anyone know how if at all we can only mask SSN's?  WE don't get CC numbers so that's not really a worry but basically we need to enable phone numbers to not be masked.  I have a ticket opened with Genesys but am hoping someone out there has done this before.  We are using Chat Server 8.5.1.