Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Maxwell on November 10, 2015, 04:35:19 PM

Title: Monitoring Tomcat6 with SCS
Post by: Maxwell on November 10, 2015, 04:35:19 PM

Hello,

We are trying to monitor the tomcat6 instance we installed using yum install. The following is what we have set:

In the Annex Options:
start_stop      start_command    /etc/init.d/tomcat6 start
start_stop      stop_command    /etc/init.d/tomcat6 stop

In the Server info:
Working Directory: /etc/init.d/
Command Line: tomcat6
Command Line Arguments: start

The application goes into pending status and then stops, but the service in the server is started, just not being shown by SCS as started. I did some reading of a similar case and it suggests Command Line and Command Line Arguments must match what is returned by ps -ef|grep catalina command.

I ran this and it returns a really long string that is over the limit allowed in these fields.

Any help would be appreciated.

Title: Re: Monitoring Tomcat6 with SCS
Post by: Kubig on November 10, 2015, 05:02:47 PM

The information within StartInfo tab has to be match with the path and arguments of running process. So, the path should not be like "/etc/init.d/ because, the Tomcat is not running there". Try to list the running processes, find the Tomcat and copy the executable path and possible arguments to the Genesys configuration.

Title: Re: Monitoring Tomcat6 with SCS
Post by: Maxwell on November 10, 2015, 05:56:53 PM

Hi Kubig,

Thank you very much for the response. Unfortunately the running process returns:

UID        PID  PPID  C STIME TTY          TIME CMD
tomcat    8655    1  6 11:02 ?        00:02:04 /srv/GCTI/Java7/bin/java -XX:MaxPermSize=2048m -Xms2048m -Xmx5120m -Djavax.sql.DataSource.Factory=org.apache.commons.dbcp.BasicDataSourceFactory -classpath :/usr/share/tomcat6/bin/bootstrap.jar:/usr/share/tomcat6/bin/tomcat-juli.jar:/usr/share/java/commons-daemon.jar -Dcatalina.base=/usr/share/tomcat6 -Dcatalina.home=/usr/share/tomcat6 -Djava.endorsed.dirs= -Djava.io.tmpdir=/var/cache/tomcat6/temp -Djava.util.logging.config.file=/usr/share/tomcat6/conf/logging.properties -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager org.apache.catalina.startup.Bootstrap start

Which is too long to input into the fields.

Title: Re: Monitoring Tomcat6 with SCS
Post by: Kubig on November 11, 2015, 09:38:53 AM

Genesys has a limit for path or argument length, so in this case, the monitoring of 3rd party application will not work.