Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kny on November 16, 2015, 07:28:23 AM

Title: Cannot get records from iws
Post by: kny on November 16, 2015, 07:28:23 AM

I am installing Outbound Contact Server. I created a campaign "Preview" and a calling list as well. when i load them and start, in my calling list I see that the data are retrieved but when I go to iws -> My Campaigns the Get Record is disabled.

Title: Re: Cannot get records from iws
Post by: shiningravi18 on November 16, 2015, 08:04:59 AM

Hey,

Did you check OCS logs? and hope your campaign settings are correct?

Title: Re: Cannot get records from iws
Post by: Kubig on November 16, 2015, 08:15:46 AM

Check if the role-based access is used on IWS object. If so, check agent's role for actions related to the campaign.

Title: Re: Cannot get records from iws
Post by: Leonxxx86 on November 16, 2015, 10:13:34 PM

Make sure you use the right place in IWS and make sure your agent is part of the agent groups that associated to that campaign.