Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Leonxxx86 on November 16, 2015, 11:25:34 PM

Title: PSNT and Route Point
Post by: Leonxxx86 on November 16, 2015, 11:25:34 PM

How to map a pstn number to a route point and where in Genesys can I find which RP mapped to which psnt? Thanks

Title: Re: PSNT and Route Point
Post by: cavagnaro on November 17, 2015, 01:46:28 AM

Ask your pbx guys. God knows which pbx you have and which configuration on it

Title: Re: PSNT and Route Point
Post by: Leonxxx86 on November 17, 2015, 02:17:58 AM

Thanks, it is Cisco

Title: Re: PSNT and Route Point
Post by: nonny on November 17, 2015, 03:37:05 AM

You need to have your Cisco guys setup calling search spaces, partitions etc, assign to a gateway/endpoint/trunk then setup a translation pattern that routes to a CTI route point that is monitored by the Cisco T Server.  Normally the mapping is done in Cisco to a route point but I have seen environments where the implementors set the Route Point DN to match the PSTN DDI number.


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Title: Re: PSNT and Route Point
Post by: Leonxxx86 on November 17, 2015, 11:34:24 PM

Thanks nonny for the info, we will look into it  :)