Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: victor on November 20, 2015, 05:37:12 AM

Title: Implementing WebRTC from Oracle in Genesys call center
Post by: victor on November 20, 2015, 05:37:12 AM

Hi,

I am looking at implementing Oracle WebRTC or CaffeX into a Genesys call center.  Has anyone looked into this yet?

Title: Re: Implementing WebRTC from Oracle in Genesys call center
Post by: cavagnaro on November 20, 2015, 11:25:34 AM

Why not Genesys own solution? In theory would be just a new SIP trunk, right?

Title: Re: Implementing WebRTC from Oracle in Genesys call center
Post by: Kubig on November 20, 2015, 11:27:50 AM

I have deployed the GVG (Genesys Video Gateway 9.0) solution, which replaces the WebRTC solution from Genesys, and all work fine. Unfortunately, I have no experience with mentioned platforms (Oracle WebRTC or CaffeX) perosnally.

Title: Re: Implementing WebRTC from Oracle in Genesys call center
Post by: cavagnaro on November 20, 2015, 01:52:08 PM

What is that? New product? Why does Genesys keep things so well informed lately? lol
But main issue is that all is just another SIP interaction, correct?