Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: DaveB on November 24, 2015, 04:00:02 AM

Title: AfterCallWork no-answer (What is this metric?)
Post by: DaveB on November 24, 2015, 04:00:02 AM

Seems to have arrived after WFM 8.5 was implemented. Cant seem to find any documentation on it.
Any help appreciated.

cheers

Title: Re: AfterCallWork no-answer (What is this metric?)
Post by: Kubig on November 24, 2015, 09:11:15 AM

Where did you see it? try to be more specific. I have deployed several WFM in release 8.5 and never encountered this. In other hand, configuration of collected stats is up to you.