Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: laketrout12 on December 01, 2015, 05:50:12 PM

Title: is anyone using XML as their default storage file type in CCPulse
Post by: laketrout12 on December 01, 2015, 05:50:12 PM

CCPulse views have evolved and grown over time making additions of objects painful and have to rebuild views basically from scratch.  over time learned about using DN Groups and Agent Groups to make life easier..  and how to get a new object to import into the workspace...

however, i have been reading and trying to learn how to use XML instead of STG Legacy as the storage file format.

I am hoping with XML i can edit the Workspace.xml file to add new objects into the workspace.

All attempts at creating or getting workspaces to save in the XML format have failed.

i know if the directory exists, the STG files create themselves when building a new view... not the case with XML ??

Thanks for any suggestions or assistance....

Title: Re: is anyone using XML as their default storage file type in CCPulse
Post by: cavagnaro on December 01, 2015, 06:39:08 PM

I don't recommend for big deployments as make them slower. Bin is a better format
Yeah Yeah, xml can be edited... But... Is it a real life scenario? So far haven't seen a single one

Title: Re: is anyone using XML as their default storage file type in CCPulse
Post by: pablocaamano on December 01, 2015, 06:56:34 PM

From Newest CCPulse versions (not remember which of 8.1 in particular) is available a new option to add objects in existing workspace, have you tried it?
One thing to consider is if you use this feature is necessary all supervisor that use CCPulse to migrate to the newest version.

Regards.

Title: Re: is anyone using XML as their default storage file type in CCPulse
Post by: laketrout12 on December 02, 2015, 03:04:39 PM

pablocaamano

your the best.. exactly what i needed . downloaded and tried.. works perfectly... FINALLY Genesys !.

thx again

Title: Re: is anyone using XML as their default storage file type in CCPulse
Post by: anandapriyan on June 20, 2016, 03:51:53 AM

Hi,
I need to import binary templates storage file.
I had convert xml to binary. I tried to import in another
Ccpulse application . Its not get imported.

Title: Re: is anyone using XML as their default storage file type in CCPulse
Post by: cavagnaro on June 20, 2016, 11:29:54 AM

Check CCPulse BIN folders configuration. Try to create new first, does it work?

Enviado de meu E6633 usando Tapatalk

Title: Re: is anyone using XML as their default storage file type in CCPulse
Post by: anandapriyan on June 20, 2016, 01:31:46 PM

Ya its working.  But it needs requires the higher version 8.1. I can't able to import templates from version 8.1 to 8.0. Kindly looking for the suggestions.

Title: Re: is anyone using XML as their default storage file type in CCPulse
Post by: cavagnaro on June 20, 2016, 09:32:24 PM

Ahhh downgrade might be a problem. Easier will be to install 8.1 on that pc that has 8.0

Enviado de meu E6633 usando Tapatalk

Title: Re: is anyone using XML as their default storage file type in CCPulse
Post by: anandapriyan on June 21, 2016, 10:57:18 AM

Thanks . Its working in CCPulse 8.1