Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Leonxxx86 on December 02, 2015, 02:23:46 AM

Title: IW_OverrideOptions
Post by: Leonxxx86 on December 02, 2015, 02:23:46 AM

Can you please advise what is the function of IW_OverrideOptions? I'm not able to find it in any doc and I can see it in URS logs? Thanks

Title: Re: IW_OverrideOptions
Post by: Kubig on December 02, 2015, 07:36:02 AM

I do not know where did you try to find it, but it is mentioned in several sources...from documentation (deployment guide -. section "Overriding Workspace Options - Modifying A Routing Strategy To Override Workspace Options Based On Attached Data"), on KB, website with documentation, etc.

Title: Re: IW_OverrideOptions
Post by: Leonxxx86 on December 03, 2015, 03:39:07 AM

Yes, Thats the one i was looking for "Modifying A Routing Strategy To Override Workspace Options Based On Attached Data" thanks

Title: Re: IW_OverrideOptions
Post by: Leonxxx86 on December 03, 2015, 11:57:06 PM

Can you please advise how the interaction.override-option-key= IW_OverrideOptions works? There is no enough examples in IWS doc on how the option work/override? Thanks

Title: Re: IW_OverrideOptions
Post by: Janis on December 04, 2015, 06:07:28 AM

I would advice to be patient, read slower and several times. There are things much more complicated and worst documentated in Genesys.

Title: Re: IW_OverrideOptions
Post by: Kubig on December 04, 2015, 09:07:35 AM

I do not think that this feature is described incorrectly, all what you want to know is mentioned there. Just follow the docs and read carefully.