Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: gen_den on December 16, 2015, 04:41:35 PM

Title: Creating Annoucements in GVP
Post by: gen_den on December 16, 2015, 04:41:35 PM

Hi Experts,

I have a GVP installed and its working. I am able to test with the available samples in MCP but simply calling a RP and it plays the existing .vox files.

I dont have ASR & TTS integrated with GVP , can you please let me know if i can still record announcements and use it as and when needed?
can i just record using a vox player and call it via Strategies?

Please help

regards
Ankush

Title: Re: Creating Annoucements in GVP
Post by: cavagnaro on December 16, 2015, 06:35:47 PM

You call an audio file on the Composer projects which are vxml files.
You can use Vox or wav files.
Check documentation for the exact format and how to create Composer projects.

Title: Re: Creating Annoucements in GVP
Post by: gen_den on December 17, 2015, 09:03:52 PM

Hi ,

Thanks for the reply, Where do i need to place my recorded files?

Regards
Ankush

Title: Re: Creating Annoucements in GVP
Post by: cavagnaro on December 18, 2015, 01:05:20 AM

As said, check documentation or post them where files already exists.