Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: pinguin on December 23, 2015, 05:07:57 AM

Title: Possible to remove a list of Agents / Persons using Genesys Administrator?
Post by: pinguin on December 23, 2015, 05:07:57 AM

Hi All,

Wondering if it's possible to create a CSV file to use via the Agent Import function to remove a list of Agents from Genesys Administrator? If so, can you tell me the column heading(s) required? Or, is there any other way to remove a list of Agents that doesn't include individually searching for them etc?

Many thanks!

pinguin

Title: Re: Possible to remove a list of Agents / Persons using Genesys Administrator?
Post by: cavagnaro on December 23, 2015, 02:09:36 PM

No, you can only import in batch, no delete operation possible by default

Title: Re: Possible to remove a list of Agents / Persons using Genesys Administrator?
Post by: vjicecool on January 04, 2016, 06:49:36 PM

i can think one way is to delete from database by writing a query.

or

you can use the search funtion and search them using firs name or last name and delete them.

Title: Re: Possible to remove a list of Agents / Persons using Genesys Administrator?
Post by: mduran22 on January 04, 2016, 07:04:54 PM

Genesys does not support modification directly to the configuration database and it can cause issues.

You would be better deleting agents directly in GA or CM.

Title: Re: Possible to remove a list of Agents / Persons using Genesys Administrator?
Post by: Kubig on January 05, 2016, 08:42:44 AM

Try to check the GAX (Genesys Administrator Extension) application features, where some batch modification should be available.