Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: armandoroliveira on December 23, 2015, 10:39:26 AM
-
Hello,
I Have Genesys 7.2 installed in my company and i need some help whith Datamar and DataSourcer.
A few days ago Datamart stop to consume ODS information, after review my logs i had found the follow error:
[i][size=8pt][size=10pt]"
ETL_Trans_Only*:* 10:17:36.701 Source.SourceDef Unable to read ODS 1 init time
ETL_Trans_Only*:* 10:17:36.717 Thread.DstManager caught an exception. Monitor: SourceDefMonitor Message: SourceDefMonitor: unable to execute command: START
ETL_Trans_Only*:* 10:17:36.717 Thread.DstManager Stack Trace:
ETL_Trans_Only*:* 10:17:36.717 Thread.DstManager common.TransformError: No active sources left. Exiting...
ETL_Trans_Only*:* 10:17:36.717 Thread.DstManager at ETL.SourceDefMonitor.mangeManagers(SourceDefMonitor.java:134)
ETL_Trans_Only*:* 10:17:36.717 Thread.DstManager at ETL.SourceDefMonitor.executeCommand(SourceDefMonitor.java:41)
ETL_Trans_Only*:* 10:17:36.717 Thread.DstManager at ETL.Threads.BasicMonitor.run(BasicMonitor.java:64)
ETL_Trans_Only*:* 10:17:36.717 Thread.DstManager at java.lang.Thread.run(Unknown Source)
ETL_Trans_Only*:* 10:17:36.732 Main TRANSFORM finished
Starter: Waiting for process [ETL_Trans_Only] to exit...
"[/size][/size][/i]
I already try:
* Check if the SOURCE table at datamart schema is changed... is OK
* Reinstall Datamart
* Restore Datamart schema from the date before of the error
* Check passwords, configurations of ODS and Datamart
... But the error don't desapear. ODS is getting the information, but Datamart simple don't processse it.
BTW
ODS Version: 7.1.000.06
Datamart Version: 7.2.003.08
-
Just try to search before create a new topic -> [url=http://www.sggu.com/smf/index.php?topic=3151.0]http://www.sggu.com/smf/index.php?topic=3151.0[/url]