Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Raja12398 on December 26, 2015, 05:54:54 AM

Title: Need help from all genesys expert.
Post by: Raja12398 on December 26, 2015, 05:54:54 AM

Hi All,

We don't want any event with 1020 will come in our applicatin logs(T-Server). how to achive this?
We have tried many option,but none of the option is not working..it seems, the log-extended setting is not working.
Log section :
verbose=trace
all=folder1/folder2/logfilename
[log-extended]
level-reassign-1020=none

then also ,1020 event is coming in our application logs.
when we are putting it , interaction=folder1/folder2/logfilename, it's working..in that case, the verbose section is not applicable.because it's storing only standard event..
But our goal is store the trace level information all, but not one particular event..

have anybody face it? please help if possible.

Thanks
unknown

Title: Re: Need help from all genesys expert.
Post by: genesysguru on December 29, 2015, 11:57:25 AM

Hi,

Configuration looks OK. Check T-Server version as this was a new option in 8.0+ I believe.

Regards
Craig