Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: frosm on December 29, 2015, 02:47:50 PM

Title: Load Testing: Agent emulation
Post by: frosm on December 29, 2015, 02:47:50 PM

Hi,

I was just wondering if there are any free products which have been used to Load Test a Genesys 8 environment from the Agent perspective (e.g. emulating Workspace Agent behaviour Answer call, Release call etc.).

TIA

Title: Re: Load Testing: Agent emulation
Post by: Kubig on December 29, 2015, 02:58:22 PM

I think that there are no free product such like that.

Title: Re: Load Testing: Agent emulation
Post by: mduran22 on December 29, 2015, 10:05:40 PM

I haven't found one in years of looking either. We built a emulation tool (softphone) with parameters that specify timing and actions. For example on ringing wait X second and send request answer call. After X second request to hold the call, retrieve the call, etc.  The parameter values can be set in a flat file based on DN as the key so that the client can register as many DN's with different values as required. Depending on what switch type you are using you may need to have a physical client set up to perform the actual function. 

Title: Re: Load Testing: Agent emulation
Post by: Kubig on December 30, 2015, 09:21:56 AM

All depends on your needs. In case, if you need just test the SIP communication level, you can use any existing solution from 3rd party companies or built your own engine. In other cases, where the T-Lib level is necessary, you can ask Genesys PS for something like that or again built your own, but the deep knowledges of Genesys event model and SDK is necessary.