Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Leonxxx86 on January 05, 2016, 02:52:08 AM

Title: calculate the Max wait time in ccpulse
Post by: Leonxxx86 on January 05, 2016, 02:52:08 AM

I would like to know how the Max wait time being calculated in CCpulse, I looked in CCpulse and stat server documentations but couldn't find anything related. Can someone please point to the right documentations? Thanks

Title: Re: calculate the Max wait time in ccpulse
Post by: Kubig on January 05, 2016, 08:49:20 AM

All you can find within available documentation for statserver component. What do you want to know exactly and what is your statistic configuration, especially the category option?

Title: Re: calculate the Max wait time in ccpulse
Post by: Leonxxx86 on January 10, 2016, 10:54:03 PM

Thanks for your reply