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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Dhruv on January 13, 2016, 04:11:57 AM

Title: How to Calculate total number of queue count of some specific queues in CCPulse
Post by: Dhruv on January 13, 2016, 04:11:57 AM

Hi all,

I want to calculate total number of queue count of some specific queues in CCPulse. Please help

Title: Re: How to Calculate total number of queue count of some specific queues in CCPulse
Post by: Kubig on January 13, 2016, 05:17:27 AM

You can use standard metric measures for number of waiting interaktivní (current,total,etc.). Follow the documentation.

Title: Re: How to Calculate total number of queue count of some specific queues in CCPulse
Post by: Dhruv on January 13, 2016, 07:52:11 AM

Still not able to do it. I want a different Row reflecting the sum of the Queues selected in the template.

Title: Re: How to Calculate total number of queue count of some specific queues in CCPulse
Post by: Kubig on January 13, 2016, 08:17:11 AM

Ok, just use the DNGroup type of GroupOfQueues. All is described in documentation.

Title: Re: How to Calculate total number of queue count of some specific queues in CCPulse
Post by: Dhruv on January 13, 2016, 08:53:45 AM

I have made a new DMA template and got what was required.

Thanks a lot