Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Vishwasam on January 19, 2016, 07:51:53 AM

Title: CCPulse Historical View
Post by: Vishwasam on January 19, 2016, 07:51:53 AM

I am working on CCpulse+ for our lab environment. I am able to generate Real-time reporting but not historical reporting. Historical reporting is not highlighted.

Even the database connection in CCpuse is offline. Although I added connections to ODS and Datamart.

Let me know for any corrections

Title: Re: CCPulse Historical View
Post by: Kubig on January 19, 2016, 07:58:24 AM

Set connection to the database, it means to the properly DAP object (all you can find in documentation)

Title: Re: CCPulse Historical View
Post by: Vishwasam on January 19, 2016, 02:59:27 PM

Thanks Kubig.  I will check the DAP but is it necessary for the Datamart DB to be in JDBC instead of ODBC database connection ?

Title: Re: CCPulse Historical View
Post by: Kubig on January 19, 2016, 03:58:00 PM

You can use the JDBC DAP

Title: Re: CCPulse Historical View
Post by: cavagnaro on January 19, 2016, 03:59:39 PM

Ccpulse needs a dbserver and a dap. Then you add this dap to Etl to its connection tab
Don't add more than one dap never