Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Kenka on January 19, 2016, 12:14:05 PM

Title: How to get disposition codes from WDE to ICON for reporting
Post by: Kenka on January 19, 2016, 12:14:05 PM

Hi all,

I've set up a lot of disposition codes to be used in WDE, but I can't find out how to get them into the ICON tables for reporting.
Any suggestions on what/how to configure this, I'm quite new to ICON and InfoMart so... ;-)

Title: Re: How to get disposition codes from WDE to ICON for reporting
Post by: kbreboot on January 21, 2016, 01:34:51 AM

Desposition code needs an entry in the ANNEX configuration for ICON to capture.

You may find that your answer can be found if you search outbound fields for ICON capture annex configuration