Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Cuore_2003 on January 21, 2016, 09:58:22 AM

Title: Recording calls (Tserver for Cisco CUCM + StreamManager)
Post by: Cuore_2003 on January 21, 2016, 09:58:22 AM

Dear all.
Our customer has the following environment:
- TServer for Cisco Unified Communications Manager 8.1.201.09
- StreamManager 7.6.009.02
- Cisco Unifed CM 8.6.2.25900-8

They want record calls: all inbound calls. As we see in documentation, this is possible with the above scenario.
So, our question is exactly this one: is necessary a record device for this (Nice, Verint, other…) or, the recording functionality is served by Stream Manager (with the correct configuration)

Thanks and advanced and best regards.

Title: Re: Recording calls (Tserver for Cisco CUCM + StreamManager)
Post by: Kubig on January 21, 2016, 10:03:44 AM

This should be possible just by using the StreamManager.

Title: Re: Recording calls (Tserver for Cisco CUCM + StreamManager)
Post by: Cuore_2003 on January 22, 2016, 12:46:55 PM

Thanks for the answer.