Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Katherine on January 01, 1970, 12:00:00 AM

Title: How can I ssee historical views with my CCP+
Post by: Katherine on January 01, 1970, 12:00:00 AM

Hi,

we have just upgraded to Genesys G6.5 and the feature I like the most is an ability to see histarical reports in CCP. But, for some reason or other, Create Historical Report Template has been disabled. Does anyone know why?

Title: How can I ssee historical views with my CCP
Post by: Kevin on January 01, 1970, 12:00:00 AM

You need to connect to the datamart to do so. If you look in Chapter 2 of the CCPulse+ Administrator's guide (filename 65rt_ad_ccpulse+.pdf), you will see the note about Datamart connections for historical reporting.