Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gautham on January 28, 2016, 01:51:43 PM

Title: IWS auto answer problem.
Post by: Gautham on January 28, 2016, 01:51:43 PM

I am login into IWS, for first internal call IWS  giving ringingthen after pressing answer key the call getting connected. From the second call the call getting connected automatically.  I set IWS auto answer  option false. Then also it is happening. Kindly help me friends. :'(

Title: Re: IWS auto answer problem.
Post by: Kubig on January 28, 2016, 01:57:17 PM

It can be caused by routing configuration, where is possible to set the CaseData, where the auto-answer should be enabled. You have to check the logs (IWS, T-Server)

Title: Re: IWS auto answer problem.
Post by: Gautham on January 28, 2016, 02:06:29 PM

It a normal internal call I am not using any routing strategy...Iws reading proper config i can able to see auto answer option false in the logs..

Title: Re: IWS auto answer problem.
Post by: cavagnaro on January 28, 2016, 02:26:54 PM

A look at IWS logs will help you understand which options it is triggering