Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on February 03, 2016, 12:38:29 PM

Title: CPD Port
Post by: PFCCWA on February 03, 2016, 12:38:29 PM

Hello,

we have a cpd channel which is continuously causing dial errors due to an unknown problem with it.

how can we get the system to stop using this extension?
within cme we think it can be disabled and would stop it from being used (whilst cpd server is stopped, then started after).
within cpd server, the oos timeout is 1 min, changing this would provide more time to investigate but still use it again after that expires.  also documentation does not state if this option is effective immediately or requires a restart of cpd server.
I think there may be a problem on the switch side rather than genesys or dialogic.

[i] 15:56:24.6090 ThID:  532 ReqID:      59030: invoking gc_MakeCall: dtiB1T10

        15:56:24.6090 ThID:  532 ReqID:      59030: gc_MakeCall failed: dtiB1T10: 0x92 - 'Function is not supported in the current state' ( GC_DM3CC_LIB: 0x8001 - 'Invalid state' )[/i]


we are using t-server 8.1, OCS 8.1.5, cpd 8.1.3, dialogic with Avaya cm.


thanks,

Title: Re: CPD Port
Post by: cavagnaro on February 03, 2016, 01:54:54 PM

Change the dialogic or other interface card. Or, on Avaya disable the port that corresponds to that CPD port

Title: Re: CPD Port
Post by: Fra on February 03, 2016, 02:13:48 PM

Very strange - if it's disabled, it should not be used at all by TS / CPD Server. Does it get re-enabled automatically?