Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on February 04, 2016, 11:36:03 PM

Title: LRM ICON Connections?
Post by: PFCCWA on February 04, 2016, 11:36:03 PM

Hello,

I am deploying LRM 8.1 and cannot find a definitive list that is required for the ICON application connections.
So far I have found connection is required for the t-server and ocs.
what about GAD, Workspace, URS, ivr t-servers?
We are not using eservices so do not need interaction server.


thanks.

Title: Re: LRM ICON Connections?
Post by: Timur Karimov on February 05, 2016, 09:57:38 AM

Hi there
all license usage events is based on register/free model within the T-Server logic's. So if you have connection to you T-Server  than you have all events about agent login/logout, dn register/unregistered, etc.
For OCS it's the same - usage of agent in predictive/progressive(occ_full) or preview campaign it's a result of event/response in OCS. So again: you have connection to OCS - you have all info about license usage correspond to OCS: agent, cpd, etc.
And that exactly what you need for LRM.
Only one separate connection in LRM you need: if you use the GVP you should connect your LRM to GVP Reporting Server. And GVP Reporting Server should't be used in no-db mode.
WBR Timur

Title: Re: LRM ICON Connections?
Post by: PFCCWA on February 05, 2016, 10:52:23 AM

thank you.

also for the LRM database, there is no mention on what user permissions are required, say for an oracle db.
I was going to use the same permissions as described in the icon deployment guide-  is this the right way?

regards.

Title: Re: LRM ICON Connections?
Post by: Timur Karimov on February 08, 2016, 09:21:57 PM

[quote author=PFCCWA link=topic=9349.msg42193#msg42193 date=1454669543]
also for the LRM database, there is no mention on what user permissions are required, say for an oracle db.
[/quote]
In my test with Oracle DB I just create new user with standard schema rights as for icon. But don't forget what Oracle and MS SQL is essentially different in that question.
WBR Tim

Title: Re: LRM ICON Connections?
Post by: Timur Karimov on February 16, 2016, 05:52:17 AM

Hi.
perhaps this news will be worthwhile for you: looks like Genesys start to "shutdown" they own license management solution and now suggest to use the Blackchair Spotlight.
WBR Tim.

Title: Re: LRM ICON Connections?
Post by: cavagnaro on February 16, 2016, 11:06:10 AM

[quote author=Timur Karimov link=topic=9349.msg42286#msg42286 date=1455601937]
Hi.
perhaps this news will be worthwhile for you: looks like Genesys start to "shutdown" they own license management solution and now suggest to use the Blackchair Spotlight.
WBR Tim.
[/quote]

;D ;D Really!!?? Genesys never stops amazing me with their dummy product live cycle on some "revolutionary" ideas.

Title: Re: LRM ICON Connections?
Post by: Fra on February 16, 2016, 12:08:27 PM

[quote author=Timur Karimov link=topic=9349.msg42286#msg42286 date=1455601937]
perhaps this news will be worthwhile for you: looks like Genesys start to "shutdown" they own license management solution and now suggest to use the Blackchair Spotlight.
[/quote]
Eh?? That would be surprising..

Title: Re: LRM ICON Connections?
Post by: Kubig on February 16, 2016, 12:16:00 PM

Has anyone more information about mentioned product change? I have read some newsletter about that, but without any details.

Title: Re: LRM ICON Connections?
Post by: cavagnaro on February 16, 2016, 01:46:38 PM

Check this
http://www.genesys.com/resources/datasheets-and-brochures/Spotlight_-_blackchair_datasheet_Oct_2014.pdf

and this
https://appfoundry.genesys.com/home#!category/4870

No official mention but seems a logical move

Title: Re: LRM ICON Connections?
Post by: Fra on February 16, 2016, 02:48:13 PM

I used Spotlight.I don't mean to be harsh, but unless you are interested in tracking and rolling back config changes, well, it does not offer any critical functionality that you can't either implement or find in other tools.
As far as I recall, that version I tried did not have anything related to tracking licenses: in fact, it connected just to config server and message server.

Fra